Responsible Gambling

Gambling should feel like entertainment, never a way to earn money or escape stress. We built Lussurio for adults who want a bit of fun within limits they set themselves.

You must be 19 or older to hold an account with us. We may ask for proof of age during registration or before a withdrawal, and accounts that fail verification are closed. Goodwin N.V. operates this site under licence OGL/2024/758/0228 from the Curaçao Gaming Authority, and we take the duty of care that comes with that seriously. Play for pleasure. Stop when it stops being fun.

Answer these honestly. They are drawn from questions counsellors commonly ask.

1. Have you tried to cut back on gambling and failed?
2. Do you bet more than you can comfortably afford to lose?
3. Have you lied to anyone about the extent of your play?
4. Do thoughts of gambling interrupt your daily routine?
5. Have you gambled to recover previous losses?

A single yes isn't a diagnosis. Several yeses suggest it's worth setting a limit, taking a cooling-off break, or speaking with a professional. Trust your gut here.

You do not have to sort this out alone, and confidential help is free. In Ontario, ConnexOntario offers support around the clock at 1-866-531-2600 — by phone, chat or email. Counsellors can connect you with local treatment and self-help services.

Across the country, the Responsible Gambling Council maintains help for Canadians at responsiblegambling.org. If you would like us to apply a limit, a cooling-off period or a self-exclusion on your account, message us and we will act promptly. You can also review how we handle your information on our privacy page.

Problem gambling rarely arrives all at once. It creeps in. Watch for these patterns in yourself or someone close to you:

• Spending more time or money than you planned.
• Chasing losses with bigger bets to "win it back".
• Borrowing money, or hiding how much you play.
• Gambling to cope with boredom, anxiety or low mood.
• Neglecting work, sleep, family or friends.
• Feeling restless or irritable when you try to stop.

Recognise a few of these? That is a signal to pause, not to panic.

Control works best when it is built into your account before a session begins. The tools below are available in your profile, and our team can help you apply them if you reach out through our support channels.

• Deposit limits — cap how much you can add daily, weekly or monthly.
• Loss limits — set a ceiling on net losses over a chosen period.
• Session limits — decide how long a single session can run before you are logged out.
• Reality checks — receive on-screen reminders of elapsed time and spend.
• Cooling-off — pause your account for a short, fixed break.
• Self-exclusion — lock yourself out for a longer term when you need distance.

Tightening a limit takes effect quickly. Loosening one takes longer on purpose, so a spur-of-the-moment decision cannot undo your own protection.