Contact Lussurio

Need a hand? We're here around the clock. Two channels connect you to our support staff:

• Live chat — open from any page, 24/7, for the quickest answers.
• Email — write to [email protected] when your question needs attachments or a longer explanation.

Our agents assist in English, Bahasa Indonesia and Português (Brasil). Live chat suits urgent matters. Email works well for documents and detailed accounts of what happened.

If an answer doesn't settle things, ask to escalate. Start with live chat or email so we can log the matter and reply. Keep your ticket reference — it links every exchange.

Should the outcome still fall short, you may raise the matter with the Curaçao Gaming Authority, our regulator (licence OGL/2024/758/0228). Lussurio is operated by Goodwin N.V. For how we handle your data, see our Privacy Policy, and review the Terms & Conditions before you file.

Identity checks keep accounts safe and payouts clean. We may request verification at your first withdrawal and at any point afterwards. Depending on the review, that can mean a passport or government ID, a recent utility bill, copies of cards used, a phone call, or a short video interview.

No cashout is released until your account is fully verified. Send clear, full-page scans through the secure channel our agents provide. Withdrawals usually complete within 72 hours once documents are approved.

A good first message saves everyone time. Tell us who you are and what went wrong. Please add:

• The email address registered to your account.
• A clear description of the issue, with dates and times.
• Transaction IDs for any deposit, withdrawal or bonus in question.
• Screenshots or error messages, where you have them.

Never send us your full card number or password. We won't ask for your password, and the last four digits of a card are enough.

Play for fun, not to chase losses. If gambling stops feeling like a game, reach out. Ontario players can call ConnexOntario at 1-866-531-2600, free and confidential, any hour. National help is listed at responsiblegambling.org.

You must be 19+ to hold an account. Our own tools — limits, cooling-off and self-exclusion — are explained on the Responsible Gambling page, and support can set them up for you.