19+License: Curaçao Gaming Authority (OGL/2024/758/0228)Gamble responsibly
Lussurio logo

Updated

Lussurio Terms & Conditions

Who We Are and What You Agree To

Lussurio is operated by Goodwin N.V., licensed by the Curaçao Gaming Authority under licence number OGL/2024/758/0228. By opening an account, placing a bet or claiming an offer, you accept these Terms in full.

Read them carefully. They form a binding contract between you and us. If any part is unclear, ask our team before you play. Where a clause conflicts with an offer's specific rules, the offer-specific rules apply to that offer only.

We may update this document from time to time — see the final section for how that works. The version published on this page always governs your current use of the site.

Fair Play and Prohibited Conduct

Games must be played in good faith. The following are not permitted: collusion, use of automated software or bots, chip-dumping, exploiting technical faults, money laundering, and fraudulent or chargeback-related payments.

Where a malfunction affects a game or payout, the round is void and stakes are returned. We may withhold funds, suspend play and report activity to authorities where fraud or money laundering is suspected. Honest play keeps the site fair for everyone.

Liability, Complaints and Governing Terms

We provide the site on a reasonable-efforts basis and do not guarantee uninterrupted service. To the extent the law allows, our liability is limited to the balance in your account, and we are not responsible for losses from your own errors, connection failures or third-party payment delays.

Have a complaint? Contact our 24/7 team first through live support or email [email protected], with your account details and a clear description. We aim to resolve matters internally and fairly. If we cannot agree, you may escalate to the Curaçao Gaming Authority as our supervisory body. These Terms are governed by the laws applicable under our Curaçao licence.

How we handle your personal data is set out in our privacy notice. We may amend these Terms for legal, regulatory or operational reasons; the updated version takes effect once published here, and material changes will be notified to your registered email where practical.

Bonuses and Wagering

Promotions are optional. Claim one and its own conditions become part of this agreement. Unless an offer states otherwise, standard welcome bonuses carry wagering of x60 on deposit plus bonus, and VIP deposit offers carry x25.

Only qualifying bets count toward wagering — for the main welcome bonus, that means LSU bets on Lussurio slot games plus six named Evolution live games. No-deposit winnings are capped at 100 EUR and require a deposit of at least $25 before withdrawal. Cashback (daily and weekly, up to 20% combined) carries x3 wagering and expires if unclaimed.

We treat bonus abuse seriously. Low-risk hedging, exploiting a bug, or chasing offers across duplicate accounts can lead to forfeited bonus funds and related winnings. Time limits apply to most offers; unused bonuses and free spins expire as stated in each promotion.

Deposits, Withdrawals and KYC

The minimum deposit is 10 USD. We accept USD alongside crypto such as USDT and BTC, plus the cards and wallets shown at the cashier. Deposit only from instruments held in your own name.

Withdrawal limits and verification are summarised below:

Item
Detail
Minimum withdrawal
$25 per transaction
Maximum withdrawal
$500 per transaction; $1,000 daily
Processing time
Usually up to 72 hours, though not strictly limited
Verification
Required before any cashout is released

Know Your Customer checks may be requested at your first withdrawal and at any point after. These can include a passport or ID, utility bills, copies of your cards, a phone call and, where warranted, a video interview. No funds leave your account until verification is complete.

Your Account and the One-Account Rule

Each person may hold one account only. Duplicate accounts — whether under the same name, shared device, shared IP, shared payment method or household — may be closed, and any winnings generated through them forfeited.

Give us accurate, current details when you register, and keep them up to date. You are responsible for your login credentials and for every action taken on your account. Tell us at once if you suspect unauthorised access.

We may ask you to verify your identity at any stage. Accounts that stay inactive for an extended period may be treated as dormant, and we reserve the right to apply an administrative fee or close the account after reasonable notice to the registered email.

Eligibility and Where You Can Play

You must be at least 19 years old to register and play from Canada, and you must meet the legal gambling age in your province or territory. We ask for proof of age whenever we need it, and we will suspend any account where age cannot be confirmed.

Is online gambling permitted where you live? That is your responsibility to check. We do not accept players from jurisdictions where our service is prohibited, and using a VPN to disguise your location is a breach of these Terms. You confirm that you act for yourself and not on behalf of a business, syndicate or third party.

Gambling carries risk. If play stops being fun, support is available through responsible gambling tools and through ConnexOntario at 1-866-531-2600 or responsiblegambling.org.

Frequently Asked Questions

How old must I be to play at Lussurio?

You must be at least 19 and meet the legal gambling age in your province or territory. We verify age and will suspend accounts where it cannot be confirmed.

Why is my withdrawal on hold?

Most holds relate to pending verification. We may request ID, utility bills, card copies, a phone call or a video interview. No cashout is released until your account is fully verified.

What are the withdrawal limits?

The minimum is $25 per transaction. The maximum is $500 per transaction with a daily limit of $1,000. Processing usually takes up to 72 hours.

Can I open more than one account?

No. One account per person. Duplicate accounts linked by name, device, IP, payment method or household may be closed and any resulting winnings forfeited.

Where can I get help if gambling stops being fun?

Contact ConnexOntario at 1-866-531-2600 or visit responsiblegambling.org for help across Canada. You can also set limits using the tools on our responsible gambling page.